FAQ

Frequently asked questions

What is the turnaround time for Logos?


Turn around time for logos : 6hr to 1 Business Day. It depends on the designer workload.




What is the turnaround time for Websites?


The turnaround time for websites are 1 - 3 Business Days. It depends on the workload and when the required files are submitted.




Am I able to get a refund?


K's Graphics Lab does not offer refunds under no circumstances. Once payment is made, the project begin. If a client wants to cancel for any reason, a refund will not be issued.




How will we communicate?


We can communicate via Wix Chat, Email (ksgraphicslab@gmail.com), and Instagram (@ks_graphicslab)




How many revisions do I get?


Logos : You only have 3 revisions (Any additional revisions, you are expected to pay the additional fee of $5 per extra revision)




Do I own rights to my logo?


Yes you most certainly do! Logo files are sent via Email in the format (.PNG and .JPEG/JPG) The client is not allowed to ask for the editable file (.PSD, .AFDESIGN, .AI)




Payment Method


- PayPal